FAQs

For answers to common questions about the process of purchasing, downloading, or viewing the eBook, please see here (answers to non-technological questions can be found below).

I just purchased the eBook, now what do I do?

After you input your credit card information you will be brought to a receipt page. On this page there will be a link to download the eBook, and you’ll be able to access the private Facebook group on that page as well.

A receipt for your purchase, with a link to the PDF inside, will also arrive in your email inbox. In most instances this happens quite quickly, but every so often there’s a traffic jam in the internet. So if you don’t see it right away, don’t worry.

Also, please check your spam folder. If you’re a gmail user, please check the various tabs in your inbox.

If for some reason neither of these events occur within 24 hours (you are not properly brought to a Receipt page containing the necessary links and you also don’t receive your receipt) please email us at support@lesliecarr.com and we will help you out.

Can I get a copy of this book in hardcover or paperback?

We’re sorry to say it, but no. When Change Takes Time is currently only available as a PDF file (Portable Document Format).

If you would prefer to read it on paper, never fear: the author (Leslie Carr) is just like you and, frankly, prefers things the old-school way herself. You can simply print it at home or bring it to a copy center (a FedEx Kinko’s, for example) to have it printed. This eBook has sections for journaling and exercises, and there’s ample space to write in the printed version of this book, so print away! Sorry, trees.

I would like to get techie with it but I’m not sure what kind of device or software I need. Can you help?

Sure thing. PDF files can be downloaded and read on your desktop computer, laptop, smart phone (such as an iPhone or Samsung Galaxy), or tablet (like an iPad or its Microsoft equivalents).

The most important thing you need is an up-to-date version of Adobe Acrobat Reader on your device. If you need to download or update Adobe Acrobat, you can do so here.

If you’d like to read this on your iPad, iPhone or iPod touch, we recommend uploading it to iBooks Library. Some people have found that the hyperlinks inside the book don’t work when the file is opened with Preview, with the Acrobat Reader app, or with the GoodReader app on these devices. If you need further information about saving files to iPad please click here.

Can I get this on my Kindle?

No, a Kindle version of When Change Takes Time is not currently available. That said, some people have been able to read this PDF on a Kindle anyway. We can’t offer tech support for this process, however, and we can’t guarantee that it’ll work.

If your heart is set on reading this eBook on a Kindle, we suggest researching the topic online, and you may find this link helpful on your journey.

Can I buy this product on Amazon or anywhere else?

No, but why would you want to? You can get it right here.

Can I purchase this eBook as a gift for someone else?

Unfortunately we don’t have a gift option available at this time. However, you can purchase a copy and have it sent to yourself. Once you download it you can email the file to its intended recipient. Easy peasy.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, and Paypal.

Can I get a refund?

No, we do not offer returns or refunds.

I downloaded the eBook but I forgot to save the file. What do I do?

When you bought the eBook you should have received an email from us which included your purchase receipt, as well as a link to the PDF (the download file). Please search your past emails for one from support@lesliecarr.com and click the link inside to download the book.

Now be sure to save the file to your computer or mobile device before closing the download window this time 🙂

I had trouble downloading the eBook and my question isn’t answered here!

Please email us at support@lesliecarr.com and someone will get back to you as quickly as possible. Please include your full name, order number, payment method, operating system, internet browser, and type of mobile device (if applicable) in the body of your email. Thank you.

Answers to non-technological questions can be found here:

If you have questions about the eBook, please scroll up.

How do I make an appointment?

I offer a free twenty minute consultations to see if working together is a good fit. If you’d like to schedule an appointment to meet with me, please email me directly at leslie@lesliecarr.com or call me at (415) 932-0938.

What about confidentiality?

What is shared with me in the context of both therapy and coaching is completely confidential. As a mandated reporter, however, I am required by California State and US federal laws to notify the appropriate authorities if:

  • I believe that you have serious plans to kill or physically harm another person who can be identified
  • I believe that you have serious plans to take action in ending your own life, or
  • I am told about abuse towards a child or an elder, either in your care or in the care of someone else

What are your areas of expertise?

I am, first and foremost, a relationship expert. Human beings are hardwired for relationship (going all the way back to our youngest days, when we were dependent on our caregivers for survival), and the quality of our lives is intricately linked to the quality of our interpersonal relationships. I view therapy and coaching both as an opportunity to explore how we relate to the people in our lives, and the expectations that we have for how people will respond to us.

In addition to this, I work with a wide range of issues and concerns, including (but not limited to) depression, life transitions, women’s issues, difficulty making decisions, fear of both failure and success, and more.

Rather than viewing one’s psychological life through the lens of “symptoms” or diagnoses, I prefer instead to look at the whole person, and to understand how our thoughts, feelings, and behaviors are consistent with our backgrounds and upbringing. I believe they always are.

What will sessions be like? What is your approach?

The kind of therapy that I offer is insight-oriented and integrative, and my clinical thinking is grounded in what we call relational, or interpersonal, psychodynamic thought.

In most instances I’m an active and involved listener in exploring whatever it is that you want or need to talk about – asking questions, reflecting what I hear, and making connections that will facilitate your personal growth.

With regards to coaching, my approach is to evaluate and work through whatever internal barriers (self-limiting beliefs, etc.) may exist that could be keeping you from achieving the life you desire. This element can be brought into therapy as well, if it’s needed or requested, of course.

How many times a week should I come, and how long will the process take?

Both therapy and coaching sessions are 50-60 minutes in length, and my recommendation is to meet at least once per week at a mutually agreed-upon time. If your finances and schedule allow, it can often be beneficial to meet more often than that (two-three times per week), as that allows for a greater/deeper exploration of your life, concerns, and desires.

People often ask how long the process will take, and the answer to this question is highly individualized. It’s common to feel some degree of benefit after the first session or first few sessions, and to feel a greater degree of relief over the course of the first few months. That said, it isn’t uncommon for people to stay in therapy for many years as they realize how much opportunity for growth comes from the process – and the same can be said of the coaching relationship.

I usually just say that it’s best to approach therapy and coaching with an open mind, and to look at it as a process rather than it having an end goal.

What are your credentials and where have you trained?

I received my masters as well as my doctorate in clinical psychology (Psy.D.) from the California School of Professional Psychology in San Francisco. My clinical experiences and training have included work in outpatient clinics, residential treatment centers, and in-patient units of psychiatric hospitals. I also have extensive experience in crisis deescalation and did some of my pre and post-doctoral training at San Francisco Mobile Crisis, which is part of the San Francisco Department of Public Health. I’m a licensed clinical psychologist (PSY 25306) in the state of California.

How is working with you different from talking to a friend?

This is a common question about therapy in particular. To answer it plainly, working with a therapist is very different from talking to a friend.

While the support of friends and family is vital in life, there are a number of problems that can arise from relying solely on our familial and social relationships for emotional or psychological support:

    • Our friends and family know us, and – as a result – will not always be honest about their opinions, cannot always separate their own feelings and agendas from our personal situation, and cannot be totally objective about their perspectives.
    • Our friends and family often aren’t mental health professionals – but even if they are they can’t offer the same kind of objective care that a neutral, third party can.
    • Working with a trained professional is a totally confidential experience, which tends to increase radical honesty. This is a good thing! It paves the way for a more thorough exploration of one’s thoughts and feelings.

If you have any other questions, please don’t hesitate to contact me.